Shipping
At KASMAH, we offer free shipping on all orders with a minimum value of Rs. 999 and above.
We partner with reliable courier services and Speed Post to ensure your order reaches you safely and on time. However, KASMAH cannot be held liable for delays caused by unforeseen circumstances, courier company inefficiencies, or factors beyond our control.
While we strive to deliver your order within the estimated timeframe provided in your order confirmation, there may be occasional delays.
In the rare case where delivery is not possible due to reasons such as inaccessible delivery areas, poor courier services, or force majeure events, we will promptly inform you, cancel your order, and initiate a full refund.
Cancellations
- Before Dispatch: All cancellations will incur a 10% deduction as transactional fees.
- After Dispatch: If you wish to cancel after the product has been shipped, please refuse delivery when the courier partner attempts to deliver your package.
- Once the shipment status is updated as “Return to Origin (RTO) initiated”, we will process your cancellation and initiate a refund.
- Refunds will be credited to the same payment method used during purchase within 5-7 business days.
Returns & Replacement Policy
At KASMAH, every product undergoes rigorous quality checks and secure packaging before dispatch. However, if you receive a damaged product or encounter a manufacturing defect, we are here to assist you with a replacement.
Replacement Eligibility:
- Replacement is applicable only in cases of manufacturing defects or damage during transit.
- Notify us within 24 hours of receiving your order.
- Provide clear photos and videos of the damaged product, shipping label, and invoice slip.
If the replacement product is out of stock, we will process a refund to the original payment method within 5-7 business days.
Currency Transactions
All transactions on KASMAH are processed in Indian Rupees (INR).
Order Processing Hours
Our team operates during 11:00 AM to 6:00 PM IST, Tuesday to Sunday.
For queries outside these hours, please email us at info@kasmah.com, and we will respond as soon as possible.